Often the other party will disagree with your point of view. If you feel you have a good case then the small claims court could be your next move.
Where you believe the other party has broken a law Trading Standards are the best people to contact. Before calling Trading Standards however you might want to get some consumer advice. There are many organisations set up to provide help one of which is the government run Consumer Group Consumer Direct.
You can also call Consumer Direct on 08454 04 05 06
